Complaint form

Please fill out the complaint form

The complainant

Full name (*required)

Address (*required)

Postcode (*required)

City (*required)

Are you filing a complaint on behalf of another person

Contact information

The complainants email address (*required)

The complainants phone number (*required)

Details about the complaint

Which transport company does your complaint concern? (*required)

Which amount does your complaint concern? (*required)

Complaint fee

If the amount is DKK 160 or more, the complaint fee is DKK 160.
If the amount is less than DKK 160, the fee is DKK 80.

Case number (*required) Please provide the case number that the transport company has used in correspondence with you. You must have received a written response from the transport company before submitting this complaint.

Date of the transport company's written response to your complaint (*required)

Date of the incident (*required)

Please describe the details of your complaint (*required)

What outcome do you want to achieve by complaining about the transport company? (*required)

I hereby give permission and consent (*required)

Pursuant to Article 6(1)(a) of the General Data Protection Regulation (GDPR), I consent to the secretariat of the Appeals Board and the Appeals Board itself collecting, receiving, using, and storing data and documents relating to my Rejsekort travel history, data regarding my mobile tickets and mobile period passes, as well as other relevant personal data that may be significant for the clarification and decision of the case. I may withdraw my consent to the processing of the complaint case at any time by writing to the secretariat. The processing of information regarding my payment of the complaint fee and the Appeals Board's refund of the complaint fee to me is carried out pursuant to Article 6(1)(c) of the GDPR. Therefore, this information will not be deleted, as the Appeals Board is obliged to retain such information for 5 years in accordance with Section 10 of the Danish Bookkeeping Act.

I have already filed a complaint with the transport company and have received a decision (*required)

Yes

You must complain to the transport company first

The Appeals Board cannot receive or process your complaint if you have not first complained to the transport company.

The case will only be registered once both the complaint form and the complaint fee have been received

Please remember to pay the complaint fee into the Appeals Board's account:

From a Danish bank account:
Reg. no. 4183, account number 12040768

From a foreign account:
IBAN: DK6630000012040768
SWIFT: DABADKKK
Please include your name on the transfer
Amount of the complaint fee

If the amount in question is DKK 160 or more, the complaint fee is DKK 160. If the amount is less than DKK 160, the fee is DKK 80.
Contact the Appeals Board Secretariat
Email: mail@abtm.dk

Phone: (+45) 22 62 65 00
Phones are open Tuesdays 09:30 -11:30 am and Fridays 09:30-11:30 am

How the complaint process works

The complainant submits the complaint
The complainant pays the complaint fee
The secretariat registers the complaint and sends it for review by the parties
Once the case is sufficiently clarified, the documents are sent to the members of the Appeals Board
The case is decided at a board meeting
The parties subsequently receive a written decision

About the Appeals Board
The Appeal Board is an alternative dispute resolution body (ADR) designated by Danish authorities to handle complaints from passengers using public transport such as bus, train, Metro or Letbane.
The board, chaired by a judge and including members from the Consumer Council and transport companies, meets six times a year to decide cases. A secretariat supports the board by conducting hearings and collecting electronic logs.

Before submitting a complaint to the Appeal Board, you must first file a complaint with the relevant transport company. Contact them by phone or visit their website to find their complaint form.